Refund policy

Return and Refund Policy (Wholesale Only)

This Return and Refund Policy applies exclusively to wholesale orders placed through our website. By placing a wholesale order, you agree to the terms set forth below.

1. Return Request Period
You have 14 calendar days from the date of delivery to request a return for eligible products. Requests submitted after 14 days will not be accepted.

2. Conditions for Return
To be eligible for a return, the product must meet the following conditions:

  • The product must be in unused, original condition with all packaging intact.

  • The product must not be a customized or personalized item (e.g., items with printed logos or special branding).

  • The product must not be a clearance or final sale item.

  • You must provide the order number and proof of purchase.

3. How to Request a Return
All returns must be pre-approved. To initiate a return, please contact us via email at:
info@valuelighter.com

Please include the following in your email: Order number, product name and quantity, and reason for return. Do not send any item back without prior authorization. Unauthorized returns will not be accepted or processed.

4. Return Shipping Costs

  • For non-quality issues (e.g., change of mind, ordering error): The buyer is responsible for all return shipping costs. Original shipping fees are non-refundable.

  • For quality issues (e.g., manufacturing defects, damage during transit): We will cover the return shipping cost or arrange for a replacement after evaluating the provided photos.

5. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that your bank or payment provider may take additional time to process the refund on their end.

6. Customized Orders
Customized or personalized products (including logo printing, custom packaging, or special design modifications) are non-returnable and non-refundable. Please confirm all specifications before placing your order.

7. Defective or Damaged Items
Please inspect your order immediately upon delivery. If you receive damaged, defective, or incorrect items, contact us within 7 days of delivery with photos and a description. We will evaluate the issue and arrange a replacement or refund as appropriate.

8. Order Cancellations
Orders can be canceled within 2 hours of placement. After this period, the order will be processed and cannot be canceled.

9. Contact Us
For any questions regarding this policy, please contact us at:
📧info@valuelighter.com
We aim to respond to all inquiries within 24 business hours.